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5th November 2020 BY Tickle Hall Cross

These are unprecedented times for all of us and we appreciate that there is significant concern around the COVID-19 pandemic. This page will be updated regularly with our operational position.

We are currently facing a significantly higher volume of enquiries then we normally do.  This is impacting the team that deals with new conveyancing enquiries and the initial stages of instruction.  We ask for your patience as we deal with matters as quickly as possible and look to increase resources into the team.

We are incredibly fortunate in that we have invested heavily in technology over the years. We currently have all our staff working from our office network whilst implementing the government advice around social distancing. Our teams are committed to servicing existing clients and assisting new clients as normal.

Please note there are unavoidable delays and challenges which are outside of our control and we ask for your patience and understanding in this regard.

We are contactable by all our usual channels namely phone and email. 

We are also able to conduct face to face meetings utilising video conferencing via all the main platforms including Microsoft Teams, Skype and Zoom.

We are also now able to offer face to face appointments between the hours of 10am to 4pm in our St Helens office.  This is strictly on a prior appointment basis only and you will be required to complete a Covid-19 Questionnaire prior to attending our offices.  In addition, those who are attending will have to comply with the guidance that will be issued at the time the appointment is made.   For now, our Prescot office remains closed to members of the public.   

We apologise if this causes any inconvenience, but we are sure that we can all agree that everybody‘s health and safety take precedence at this time.

Tickle Hall Cross are still very much open for business and as indicated we are able to continue to work for all our existing clients and new clients to our usual high service standards and most of the time we can do all of this online.

Whilst there is an inevitable disruption across the country that will be caused by the COVID-19 pandemic we are committed to be there to support, advise, offer guidance and ensure that we remain ‘by your side’ as we have been through the years.

Please remain vigilant and safe in these unprecedented times. Support your loved ones and help the vulnerable wherever you are able. If you need us during this time, please get in touch.

The Directors

Customer Feedback

“Excellent service, Nicola Kelly was lovely and efficient. Also very helpful reception staff”

Lovely & Efficient

“Used THC when buying my property. Nice team and good service, one less worry for me” Mr S

Nice Team

“Received very helpful advice whilst arranging a Lasting Power of Attorney with an easy to understand yet professional approach.” Mrs S

“Very Helpful Advce”

Some comments about our Services from Clients during September:-

“Excellent could not be better” Mr C

“Very professional” Mr D

“Efficient and friendly, Thankyou!” Mrs B

“Very impressed” Miss P

“All staff very caring and helpful” Ms B

“Very pleased indeed.  Excellent service” Mrs W

“Very good experience, very satisfied with the end result” Mr P

Some great comments from Clients during September!

“Just a note to say thank you for your assistance and attention in this matter. Excellent service and total professionalism as always. We expect to sell our residential property in the not too distant future so will be in touch when we need your help again.

Once again, many thanks..”

 

Praise for our Commercial Deparatment….

Another great comment from a client who said they were “very satisfied” in all 9 areas queried:-
“It may seem that a long line of ticks in one column means it has not been thought through. I can assure you I have thought through each question – overall opinion – Excellent Service, thank you”

Very Satisfied

“Your service exceeded our expectations, we honestly can’t suggest a way to improve it.  The Solicitor was very professional and polite and went above and beyond what we expected.”

We love happy clients!

“Excellent, friendly yet professional service.  Thank you to Charlie Parker, who handled my divorce proceedings with sensitivity and fairness.”

Excellent, friendly yet professional service…

“Great service, already recommended to a friend”

“A very big thank you to Lindsay Jones for being so lovely and for interpreting our wishes perfectly and providing us with excellent Wills.”

“My husband and I have been with Tickle Hall Cross for many years, always found you excellent”

“We found everyone very welcoming and it was first class service.”

Feedback from our Satisfaction Questionnaires this month:-

“You have given excellent service yet again” Mr H

Excellent Service!

Accreditations

The Law Society Accredited - Conveyancing Quality
Legal Practice Quality Mark - Law Society Accredited
The Law Society Personal Injury
Liverpool Law Society
St Helens Chamber Member